Service Design

CONCEPT DEVELOPMENT / Through analysis and business intelligence we develop existing services to meet luxury standards. We also design new concepts, which engender unique experiences to your customers. We use advanced Customer Journey Mapping (CJM) tools.

PHYSICAL SPACES / With every physical object you communicate your brand. What makes a space luxurious and functional, is not about the money spent on design furniture, but good taste and an eye for details. We make sure that your interiors and exteriors are coherent with your luxury brand identity.

SERVICE EDUCATION / Service is one of the most crucial elements of a luxury experience. We believe that more than lack of skills, poor service stems from wrong attitudes. We offer tailored service education packages for companies.